Service Disclaimer

1. Service Estimates, Pricing, and Final Charges

Detailer’s Touch LLC makes every reasonable effort to provide accurate quotes based on the information provided before booking. However, all quotes are estimates unless stated in writing as final. Final pricing may change after an in-person inspection if the vehicle’s condition, size, location, or requested services differ from the information originally provided.


2. Water Access Requirement

Unless the customer informs Detailer’s Touch LLC before booking that water will not be available, the customer must provide reasonable access to an on-site water spigot. If on-site water is unavailable and Detailer’s Touch LLC was not notified before booking, service may be delayed, rescheduled, modified, or canceled at the discretion of Detailer’s Touch LLC.

If the customer notifies Detailer’s Touch LLC before booking that water is unavailable, Detailer’s Touch LLC may choose to bring and fill its own water tank, subject to availability.


3. Arrival Time and Completion Time

All arrival times and completion times are estimates. Detailing work can be affected by weather, vehicle condition, traffic, job complexity, prior appointments, equipment needs, and customer-requested changes. Detailer’s Touch LLC will make reasonable efforts to arrive and complete service within the estimated window but does not guarantee an exact start or completion time unless specifically agreed to in writing.

If the customer terminates, cancels, stops, or refuses to allow completion of the job after Detailer’s Touch LLC has arrived or begun work, payment may still be due for the full scheduled service or for the work performed, preparation time, travel time, materials used, and reserved appointment time, at Detailer’s Touch LLC’s discretion.


4. Deposits and Cancellation Policy

Deposits may be required at the time of booking depending on the job type, estimated ticket amount, distance, risk level, scheduling window, or prior customer history. Deposits are intended to reserve appointment time, cover scheduling risk, travel preparation, and business loss caused by late cancellation or non-performance by the customer.

Standard Cancellation Rule

For most scheduled jobs, the customer must provide at least 48 hours’ notice to cancel or reschedule. If at least 48 hours’ notice is provided, the deposit is fully refundable unless otherwise stated in writing. If less than 48 hours’ notice is provided, the deposit is nonrefundable.

Jobs Booked 24–48 Hours Before Start Time

If a job is scheduled within 24–48 hours of the start time, the customer must provide at least 24 hours’ notice to cancel or reschedule. If less than 24 hours’ notice is provided, the deposit is nonrefundable.

Jobs Booked Within 24 Hours

If a job is scheduled within 24 hours of the start time, the deposit becomes nonrefundable at the time it is paid.
Rescheduling

If the customer requests to reschedule, Detailer’s Touch LLC may allow the deposit to be applied toward the next appointment on a case-by-case basis. Detailer’s Touch LLC may require an additional deposit to reschedule if the appointment is considered high-risk, last-minute, outside the normal service range, previously canceled, or otherwise likely to create scheduling loss.

Any nonrefundable deposit or cancellation charge is intended as a reasonable estimate of Detailer’s Touch LLC’s scheduling loss, preparation time, administrative time, travel planning, and lost opportunity to book other work, and is not intended as a penalty.


5. Deposit and Travel Fee Structure

Normal Full Detail and Platinum Detail Jobs Under Approximately $400

Deposits are not normally required for standard Full Detail or Platinum Detail jobs under approximately $400. However, if the job is outside Detailer’s Touch LLC’s normal operating range, defined as approximately 30 minutes of driving, a $50 deposit may be required.
If the job is more than approximately 45 minutes away, an additional $50 travel fee may apply. For jobs over 45 minutes away, the customer may be required to pay a $100 upfront amount, consisting of a $50 deposit plus a $50 travel fee. The $50 travel fee may be added to the total cost of service and may not reduce the remaining service balance unless otherwise stated in writing.

Jobs Between $400 and $1,000

For jobs estimated between $400 and $1,000, a $50 mandatory deposit is required. An additional $50 deposit may be required if the job is outside the normal operating range. A $50 travel fee may apply if the job is more than approximately 45 minutes away. Travel fees are added to the total service amount unless otherwise stated in writing.

Jobs Above $1,000

For jobs estimated above $1,000, a deposit of 20% of the total estimated ticket price is required unless otherwise agreed in writing.


6. Payment Terms

Payment is due in full upon completion of service unless otherwise agreed in writing. Detailer’s Touch LLC may request payment before packing up equipment, releasing keys, or leaving the job site.

If payment is refused or delayed after authorized services have been completed, Detailer’s Touch LLC reserves all rights and remedies available under applicable law, including any lawful lien or collection rights. Nothing in this agreement is intended to create rights beyond those allowed by California law.


7. Vehicle Access, Keys, and Movement of Vehicle

The customer agrees to provide Detailer’s Touch LLC with reasonable access to the vehicle, including keys when necessary. The customer understands and agrees that Detailer’s Touch LLC may need to:
 

• Open doors, trunk, hood, compartments, and storage areas

• Move the vehicle a short distance when reasonably necessary

• Reposition the vehicle for safety, access, lighting, water runoff, equipment use, or service quality

• Hold the keys during the service appointment
   

By handing over the keys or authorizing service, the customer gives Detailer’s Touch LLC permission to access, operate, and move the vehicle as reasonably necessary to complete the requested service.
Detailer’s Touch LLC will use reasonable care when moving or handling the vehicle but is not responsible for issues caused by pre-existing mechanical problems, warning lights, low fuel, dead batteries, damaged keys, faulty locks, alarm issues, or other pre-existing conditions.


8. Customer Property and Personal Items

The customer is responsible for removing personal belongings, valuables, money, electronics, documents, firearms, medications, fragile items, and any sensitive property before the appointment.

Detailer’s Touch LLC is not responsible for lost, misplaced, damaged, or discarded personal items left inside the vehicle. If excessive personal items prevent service, Detailer’s Touch LLC may work around the items, decline to clean affected areas, modify the service, reschedule the appointment, or charge additional fees if extra time is required.

Detailer’s Touch LLC does not clean or handle firearms, illegal substances, needles, bodily fluids, or hazardous materials.
Items that reasonably appear to be trash, debris, food waste, empty containers, or disposable materials may be discarded during cleaning. The customer is responsible for removing any items they do not want discarded before service begins.


9. Pre-Existing Damage and Vehicle Condition

Detailer’s Touch LLC is not responsible for pre-existing damage, wear, defects, or deterioration. This includes, but is not limited to:
 

• Scratches

• Rock chips

• Faded paint

• Clear coat failure

• Oxidation

• Rust

• Peeling paint

• Cracked leather

• Torn upholstery

• Loose trim

• Broken clips

• Failing buttons or switches

• Weak headliners

• Stained fabric

• Prior chemical damage

• Water leaks

• Electrical issues

• Malfunctioning locks, windows, or seats

• Brittle plastic

• Loose emblems

• Damaged wheels

• Aftermarket parts or accessories
   

Detailing may reveal damage that was previously hidden by dirt, debris, stains, wax, coatings, or poor lighting. The customer understands that some stains, odors, scratches, etching, oxidation, and damage may not be fully removable through detailing. Areas with pre-existing damage may be outside the scope of detailing and may require restoration, repair, replacement, or a specialist.
Any photos, videos, inspection notes, or walkaround observations taken by Detailer’s Touch LLC are for documentation only and do not represent a complete inspection of every defect, panel, surface, part, or condition of the vehicle.


10. Higher-Risk Add-On Services

Some services carry additional risk due to the nature of the process, the condition of the vehicle, or the materials involved. Higher-risk add-ons may include, but are not limited to:
 

• Machine polishing

• Headlight restoration

• Ceramic coatings

• Engine bay cleaning

• Heavy stain treatment

• Carpet extraction

• Trim restoration

• Wet sanding

• Water spot removal

• Overspray removal

• Adhesive, sap, tar, or decal removal

• Odor treatment

• Mold or mildew treatment

• Wheel acid or heavy wheel cleaning, when applicable

• Glass polishing

• Touch-up paint, if offered
   

The customer understands that these services may involve machinery, water, chemicals, heat, abrasion, solvents, or surface preparation. Detailer’s Touch LLC will use reasonable care but is not responsible for damage caused by pre-existing weakness, prior poor repairs, failing clear coat, poor repaint work, cracked lenses, exposed wiring, brittle plastic, leaking seals, aftermarket modifications, neglected surfaces, or other conditions outside Detailer’s Touch LLC’s control.


11. Right to Refuse or Stop Service

Detailer’s Touch LLC reserves the right to refuse, stop, or cancel service at any time if the job site, vehicle condition, customer conduct, or requested service creates an unreasonable risk. Reasons may include, but are not limited to:
 

• Heavy mold

• Biohazard-level contamination

• Rodent infestation

• Dangerous materials

• Needles or sharp objects

• Severe weather

• Lack of water access

• Lack of vehicle access

• Customer harassment, threats, or unsafe conduct

• Vehicle condition beyond the agreed service scope
   

If service is refused or stopped due to conditions not disclosed before booking, deposits may be nonrefundable, and additional charges may apply for travel, time, inspection, preparation, or partial work performed.


12. Weather, Safety, and Work Area

Due to Detailer’s Touch LLC being a mobile service, the customer must provide a safe, legal, and reasonable work area. The customer is responsible for ensuring that the vehicle is parked in a location where detailing may lawfully and safely occur.

Detailer’s Touch LLC may refuse, delay, modify, or reschedule service due to:
 

• Rain

• Extreme heat

• Heavy wind

• Poor lighting

• Unsafe parking

• Limited access

• No legal work area

• Apartment or HOA restrictions

• Water runoff concerns

• Nearby traffic hazards
   

If the customer fails to provide a suitable work area after booking, deposits may be nonrefundable.


13. Service Package Scope

All services included in each package are listed on Detailer’s Touch LLC’s website, invoice, estimate, booking page, or written service description. Services not listed in the selected package are not included unless separately agreed to in writing.

Additional services may require additional charges and may not be available on the same day if not requested before booking. Package names are general descriptions and do not guarantee a specific result, condition, or level of restoration.


14. Photos and Marketing Permission

Detailer’s Touch LLC may photograph or record the vehicle before, during, and after service for documentation, quality control, proof of condition, training, portfolio use, advertising, social media, website content, and other business purposes.

Detailer’s Touch LLC will make reasonable efforts to avoid intentionally displaying private addresses, personal documents, faces, or clearly visible license plates in public marketing materials. Customers who do not want their vehicle used for public marketing must notify Detailer’s Touch LLC in writing before service begins.

Documentation photos may still be retained for internal records, quality control, dispute resolution, and proof of condition.


15. Customer Authorization

By booking an appointment, paying a deposit, handing over keys, signing an invoice, sending written approval, or allowing Detailer’s Touch LLC to begin work, the customer confirms that:
 

• They are authorized to approve service on the vehicle

• They have disclosed known damage, hazards, leaks, electrical issues, aftermarket parts, prior repairs, repaint work, or sensitive conditions

• They understand that pricing and timing are estimates unless stated otherwise in writing

• They agree to pay all approved charges

• They understand deposits may become nonrefundable under this agreement

• They authorize Detailer’s Touch LLC, its owners, employees, contractors, and authorized representatives to access, clean, photograph, and reasonably move the vehicle as needed

• They agree to this disclaimer and service agreement
  
   

16. No Guaranteed Results

Detailer’s Touch LLC does not guarantee complete removal of stains, odors, pet hair, scratches, water spots, etching, oxidation, contamination, mold, mildew, embedded dirt, or other defects. Results depend on the vehicle’s age, condition, materials, maintenance history, prior damage, prior repairs, and the limits of safe detailing methods.
Some defects may improve but remain visible after service.

Odor treatment does not guarantee permanent odor removal. Odors may return if the source remains in the vehicle, including smoke residue, mold, mildew, spills, bodily fluids, pet contamination, water leaks, or contamination inside vents, carpet padding, seats, or inaccessible areas.


17. Paint Correction and Polishing Limitations

Paint correction, polishing, and scratch removal services are intended to improve the appearance of the paint, not guarantee complete defect removal.

Some scratches, etching, oxidation, sanding marks, swirl marks, rock chips, repaint defects, or clear coat damage may be too deep or unsafe to fully remove. Detailer’s Touch LLC may choose not to chase defects if doing so would create unreasonable risk to the paint, clear coat, trim, edges, body lines, or repainted surfaces.


18. Ceramic Coating Limitations

Ceramic coatings do not make a vehicle scratch-proof, rock-chip-proof, water-spot-proof, stain-proof, or maintenance-free.
Coating durability depends on vehicle use, storage, washing methods, environmental exposure, maintenance, and surface condition. Water spots, contamination, improper washing, automatic car washes, harsh chemicals, bird droppings, bug remains, sap, and neglect may reduce coating performance or cause damage.


19. Customer Approval for Extra Charges

If Detailer’s Touch LLC determines that additional work, time, products, travel, or risk-based charges are needed, the customer will be notified when practical.

Additional charges must be approved by the customer before the additional work is performed, unless the customer has already authorized flexible pricing or a maximum approved amount in writing.


20. Chargebacks and Payment Disputes

If a customer initiates a chargeback, payment dispute, or reversal after services have been performed, Detailer’s Touch LLC may provide documentation, photos, messages, invoices, signed approvals, and service records to the payment processor, bank, or other necessary party to dispute the claim.


21. Environmental and Runoff Responsibility

The customer is responsible for providing a location where mobile detailing may safely and lawfully occur. Detailer’s Touch LLC may modify, refuse, or stop service if water runoff, drainage, local rules, HOA rules, apartment rules, business property rules, traffic, or environmental concerns make the work area unsuitable.


22. Child Seats

Detailer’s Touch LLC does not remove, reinstall, or adjust child car seats unless specifically agreed to. If a car seat must be moved for cleaning, the customer is responsible for reinstalling and inspecting it before use.


23. Electronics, Infotainment, and Sensors

Detailer’s Touch LLC is not responsible for failure, malfunction, or damage to electronics, screens, buttons, switches, sensors, cameras, speakers, seat controls, heated or cooled seats, charging ports, or other electrical components caused by pre-existing issues, age, wear, leaks, prior damage, or manufacturer defects.


24. Written Agreement Controls

This disclaimer, together with any written estimate, invoice, booking confirmation, text message approval, or written service description, represents the terms of the service.

Any changes to pricing, service scope, scheduling, or special requests must be agreed to in writing.


25. Customer Inspection After Service

The customer is responsible for inspecting the vehicle upon completion of service. Any concerns must be reported to Detailer’s Touch LLC before the vehicle is used, moved, washed, exposed to weather, or serviced by another person or company.

Detailer’s Touch LLC will make reasonable efforts to address valid concerns related to the service performed but is not responsible for damage, contamination, water spots, dirt, weather exposure, or other conditions occurring after completion of service.