Privacy Policy

Information We Collect

​

Detailer’s Touch LLC may collect personal information that customers voluntarily provide when requesting a quote, booking a service, communicating with us, completing a form, making a payment, or otherwise interacting with our business.

​

The types of personal information we may collect include, but are not limited to:

• Contact information, such as name, phone number, email address, and service address

• Vehicle information, such as vehicle make, model, year, condition, photos, license plate, VIN, or other vehicle-related details

• Service information, such as requested services, appointment history, vehicle condition notes, estimates, invoices, customer preferences, and communications

• Payment and transaction information, such as payment status, transaction records, deposits, balances, and purchase history

• Location-related information, such as service address, general service area, parking/access details, and job-site information

• Marketing and website information, such as form submissions, messages, reviews, referral source, website activity, cookies, and similar analytics data

• Demographic and customer profile information, such as customer preferences, service history, household or vehicle-related details, general customer characteristics, or other information provided through forms, communications, booking systems, marketing tools, or customer interactions

• Any other information the customer chooses to provide to us

​

We collect this information to provide quotes, schedule appointments, perform services, communicate with customers, process payments, document vehicle condition, maintain business records, improve our services, prevent fraud, resolve disputes, comply with legal obligations, and operate our business.

​

Cookies

​

Our website may use cookies and similar tracking tools to improve website performance, understand visitor activity, and measure marketing effectiveness. You can disable cookies through your browser settings, but some website features may not work properly. We do not sell personal information collected through cookies.

​

How We Collect Information

​

We may collect personal information directly from you when you contact us, request a quote, fill out a form, schedule an appointment, make a payment, communicate with us, or otherwise interact with Detailer’s Touch LLC.

​

We may also collect information during the service process, including vehicle details, service notes, photos, videos, inspection records, appointment details, and other information reasonably necessary to provide services, document vehicle condition, maintain business records, and operate our business.

​

We may collect some information automatically through our website, forms, booking tools, cookies, analytics tools, advertising platforms, or similar technologies.​

​

Use of Information

​

We may use the information we collect to:

• Respond to inquiries and provide estimates

• Contact you regarding appointments, quotes, services, updates, or follow-ups

• Schedule, manage, modify, and complete appointments

• Provide mobile detailing and related services

• Document vehicle condition before, during, and after service

• Process deposits, payments, refunds, invoices, and transaction records

• Maintain customer, vehicle, appointment, and business records

• Improve our services, website, marketing, customer experience, and operations

• Send service reminders, promotions, or marketing communications where permitted

• Prevent fraud, resolve disputes, protect our business, and comply with legal obligations

​

Sharing of Information

We do not share, sell, or disclose your personal information to any third parties. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

​

Data Storage and Security

​

We store and manage certain customer information through Wix, our website hosting platform, and may also use other business tools, booking systems, payment processors, communication platforms, or recordkeeping systems as needed to operate our business.

​

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, or disclosure. However, no website, online platform, payment system, or method of electronic storage is completely secure, and we cannot guarantee absolute security.

​

Access to customer information is limited to those who reasonably need it for business purposes, such as scheduling, providing services, processing payments, maintaining records, communicating with customers, resolving disputes, or complying with legal obligations.

​

Your Privacy Rights

​

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information we maintain about you.

​

To make a privacy-related request, contact Detailer’s Touch using the contact information provided on our website.

​

Please note that we may need to retain certain information when reasonably necessary for business, legal, tax, insurance, payment, fraud prevention, dispute resolution, recordkeeping, or service-related purposes. We may also need to verify your identity before completing certain privacy requests.

​

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will take effect upon posting.